Support

The fastest way to get help is by email. Tell us your device model, the version of iOS or Android you’re running, and a short description of what happened — screenshots are always welcome.

Email: hello@beetrootarcade.co.uk
We aim to reply within 2–3 working days.

All purchases and subscriptions are handled by Apple (App Store) or Google (Play Store) — we never see your payment details.

• Restore a purchase: open Beetroot Arcade, go to Settings, and tap Restore Purchases while signed in to the same Apple or Google account you bought with.
• Manage or cancel a subscription: use your device’s subscription settings — Apple or Google Play.
• Refunds:refunds are issued by Apple or Google under their store policies. We’re happy to help you raise a request — just get in touch.

Beetroot Arcade doesn’t require an account. Your credits, streak, missions and high scores are stored locally on your device. This means:

• Deleting the app removes your local progress, so it can’t be recovered afterwards.
• When you are signed into supported game services, the app attempts to sync credits, tickets, scores, streaks, missions, cosmetics and settings through its cloud save. Sync is best-effort and the newest save is used; check Profile for the current sync state before changing devices or uninstalling.
• Without a successful cloud sync, progress remains only on that device and may be lost on uninstall.
• Store restoration covers subscriptions and eligible non-consumable purchases; it does not recreate spent consumable credits.
• To erase everything, delete the app or use any in-app reset option. See our Privacy Policy for full details on what we store.

• The pack bonus lasts 72 hours from the app’s recorded first launch. The store confirmation shows the total credits before purchase.
• To use a friend code manually, open Profile, find Invite friends, enter the code and complete your first game.
• Referral rewards are checked when the app opens and when it returns to the foreground. A connection may be required.
• If a valid reward still has not appeared, email us with your referral code and approximate completion time.
• Secure app data may survive reinstall on iOS, but reinstall recovery is not guaranteed on every device and Android removes protected app storage when uninstalled.

• A game won’t load or the app feels slow:fully close and reopen the app, and make sure you’re on the latest version from the App Store or Play Store.
• Rewarded adverts aren’t appearing: ads depend on availability and your connection. Check you have an internet connection and try again shortly.
• Leaderboards or Game Center aren’t working:make sure Game Center is enabled in your device settings and that you’re signed in.
• Still stuck?Email us the details above and we’ll get you sorted.